Gabriel Consultant

Regal House, 70 London Rd

Twickenham, TW1 3QS, London, UK

ISO 10002 Complaint Management System

To discuss how our team can help your company achieve ISO 10002 Certification, please

Tel : +44 (0) 2034 888 333

What is ISO 10002 ?

ISO 10002 addresses the following aspects of complaints handling:

  • Enhancing customer satisfaction by open feedback (including complaints), resolving any complaints received.
  • Top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;
  • Recognizing and addressing the needs and expectations of complainants;
  • Providing complainants with an open, effective and easy-to-use complaints process;
  • Analysing complaints in order to improve the product and customer service quality.

Benefit of ISO 10002

  • Enhance the corporate image
  • Demonstrate that the corporate concern
  • Demonstrate that the complaint handling is up to and above the market benchmark
  • Improve employee awareness and alertness on customer handling skill

What is ISO 10002 for

  • Enhance complaint handling efficiency
  • Enhancement of corporate image
  • Enhance customer satisfaction
  • Especially for Bank, Government Dept, Property Management, Chain Store and…so on.

ISO 10002 Consultancy Service

We established 4 different milestones for monitoring purpose and described our activities in consultancy services from zero to certification.

ISO Certification Consultancy Service

Phase 1 System Review

  1. Understand the existing operation and documentation
  2. Identify key gap against ISO 10002 requirements
ISO Certification Consultancy Service

Phase 2 ISO 10002 Documentation

  1. Establish ISO 10002 management system framework
  2. Establish required ISO 10002 procedures and forms
ISO Certification Consultancy Service

Phase 3 ISO Implementation

  1. Prepare various records required by documentation
  2. Check the preparation via regular advisory visit
ISO Certification Consultancy Service

Phase 4 ISO 10002 Certification Audit

  1. Liaise with Certification Body for audit arrangement.
  2. Support the whole ISO 10002 Certification Audit
  3. Provide suggestion for closing non conformity

Service Feature

Saving Time & Money

No hidden cost. Completion within budget and timeframe.

Easy to follow

Straight forward & Simple ISO documentation. Minimum workload is required.

Precise Training

Precise briefings / trainings to client for quick glance

Flexible schedule

Arranging meeting schedule up to Client request

Frequent Asked Question

The Fees depend on company size, number of locations, business nature and operation complexity.
For Company (Staff < 20), it take 4 months on average.
For Company (Staff ~50), it take 6 months on average.
For Company (Staff ~100), it take 7-9 months on average.

You may take below steps :

1) ISO Gap Analysis.
2) Establishment of ISO 10002 Documentation.
3) Attend ISO10002 Training.
4) Implementation of ISO 10002 System.
5) Arrange an Internal Audit
6) External ISO 10002 Audit by Certification Body.

There are two major Fees.
1) ISO 10002 Certification Fee charged by Accredited Certification Body such as SGS, Lloyd’s Register,BV, BSI, ACI, DW..
2) Consultant Fee charged by us.
The Fees depend on company size, number of locations, business nature and operation complexity

Yes. You can take a series of training courses, draft the documentation…. liaise with Certification Body if you have sufficient time and master the ISO 10002 requirements

No. Because of conflict of interest. Certification Body can provide ISO 10002 Standard generic training only but cannot tell you how to implement ISO 10002 System in your company.

Absolutely Yes. In general, ISO Consultant will draft documentation, guide your company to implement ISO 10002 system until passing in ISO 10002 Certification Audit.

In general, the company can put the ISO 10002 logo in the website, name card and letterhead after receipt of corresponding ISO 10002 Certificate.

Contact us


highly recommended anyone seeking for ISO management consultancy service….

ISO Certification
Steve Smithers

Professional support, Effective Training, Process smooth. Zero NC

ISO Certification
Charles Wan
Founder, Revozport

…internal communication and company operation have been highly enhanced….

ISO 27001 Certification
Chris Cheng
MD, Global Switch

We are looking forward to your continuing support in maintaining the system… 

ISO Certification
Keith Cheong
Executive Director , NV5

….we will plan to get more certifications through your professional service….

ISO Certification
Rocky Chui
Senior Associate Director, Cushman & Wakefield​

…..they gave us full support and professional guidance …..

ISO Certification
May Chan
QA Manager, Ocean Park

Clients I've Helped

Let the Numbers Speak

320 +
440 +
97 +

Call us for ISO 10002 Certification NOW ! Tel : +44 (0) 2034 888 333

Get Quote Now

Office Hour: 9:00- 18:00

Tel : 2366 4622

 Email :